Frequently Asked Questions - FAQs

Cookies CBD Shipping Policy features rapid order processing with same day shipping for orders placed Monday – Friday before 2:30pm PST. Most orders shipping will arrive in just 2 to 3 business days with our standard shipping method. Unfortunately due to COVID-19, many customers are experiencing delays with their local mail carriers. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.

We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no Cookies CBD logo, no product indications. The return label on your package will indicate "GMLC WLNS LLC", along with our address.

Cookies CBD warehouses operate Monday through Friday excluding national holidays. Our Shipping Policy features rapid order processing with same-day shipping for all orders placed Monday - Friday before 2:30pm PST.

We ship with UPS and the United States Postal Service (USPS).

Our warehouse is located in Northern California. Please contact us for details regarding availability.

Yes, standard shipping is free to the U.S. on all products and orders over $99. 

While an adult signature is required for orders $200 and greater, an “Indirect Signature” option is available for most locations. The Indirect Signature service will not require you to be home when the carrier attempts to deliver your package. Please contact us for further details.

We will ship parts, accessories, and smaller items to Post Office Boxes. However, if you are purchasing a vaporizer, please give a physical address.

Unfortunately, not at this time. 

GMLC WNLS LLC.

Yes, you can place your order via phone by calling Cookies CBD Customer Service team at (844) 471-0090. We accept credit cards, debit cards, and gift cards backed by Visa, Discover, American Express, and Master Card.

No we do not currently accept checks or money orders at this time. 

Only residents of NV, NY, PA, NJ, FL and CA are required to pay sales tax. 

Some states such as PA may charge additional taxes on vaporizer products.

Please see our Returns Policy for further details.

The intention of the product line is to reach our Cookies fans nationwide!  Now, wherever you are in the United States, you can enjoy Cookies CBD products.

Our Cookies CBD products are tested to ensure they contain less than 0.3% THC.

These are for human consumption only.

Cookies CBD is modeled after the terpene profiles of some of our favorite strains.  We deconstructed the terpene profiles of Cereal Milk, Gelatti and London Pound Cake 75 and then reconstructed them based on their specific terpene ratios.

If you’re concerned about dosing or introducing this into your routine we encourage you to speak with your doctor beforehand.

Gel capsules:

Each capsule includes approximately 10mg of hemp-derived CBD.

New CBD users: Take 1 capsule with water.

Experienced CBD users: Take 1 - 3 capsules with water.

Onset time: Approximately 1 hour.

Tinctures:

Each drop contains approximately 1mg of hemp-derived CBD. Pipettes contain volume markers to assist with dosing.

New users: Start with 10mg or roughly a quarter of a dropper under your tongue.

Experienced users: Start with 20mg - 50mg or roughly a half to a full dropper under your tongue.

Onset time: Approximately 45 minutes.

Much like the consumption of poppy seeds may lead to a positive drug test for opioids, the consumption of certain hemp products may lead to a positive drug test for THC. THC is inherently present in trace amounts in hemp plants although our products contain no more than 0.3%. Although the risk is low, individual biochemistry, the possibility of conversion of cannabinoids and the possibility of trace, but legal, amounts of THC inherent in hemp products, we strongly suggest consulting your health care provider before consuming any hemp products if you are subject to drug testing.

The hemp used in our products is grown in Oregon.

When properly stored, Cookies CBD products have an 18 month shelf life.